Not all of my data is being displayed in a multi channel line chart. What might be happening?

Last updated at April 19th, 2021

If your chart looks similar to this, with a lot of data for one channel but only a little data for the others, then there are a few possible answers.

It could be that there is no data for channels 2 and 3 before 08:30 on April 19th. However, before you panic, it is probably best to check the settings for this chart widget:

In this case we can see that channel 1 and channel 2 have different spans set. This will mean that channel 1 will use the dashboard span which may not match the span for the other channels in the widget. Make sure that all channels' spans in the widget match and the problem should disappear.

Was this article helpful?

Can’t find what you’re looking for?

Our award-winning customer care team is here for you.

Contact Support