Broadweigh connectivity problems

Last updated at June 17th, 2021



Decision Tree
Can you pair the device using the Toolkit?
Try hard pairing via a power cycle.
  • Yes
  • No
  • Add Button
Go to the Save/Restore page in the Toolkit.
Save the settings and send them to Mantracourt.

Get a screen shot of the RSSI and Battery advanced page with several minutes of data.

Go to the Spectrum Analyser page and take a screenshot after it has been running for 5 minutes.

Go to the Channel Monitor page and get a log of the transmitters for about 2 minutes.

Any other photos/videos/sketches of the pairing process and the local environment.

Send us the information.

Use brand new batteries and try again. Does it now pair?
  • Yes
  • No
  • Add Button

Go to the Save/Restore page in the Toolkit.

Save the settings and send them to Mantracourt.

Get a screen shot of the RSSI and Battery advanced page with several minutes of data.

Go to the Spectrum Analyser page and take a screenshot after it has been running for 5 minutes.

Go to the Channel Monitor page and get a log of the transmitters for about 2 minutes.

Any other photos/videos/sketches of the pairing process and the local environment.

Send us the information.

Can you pair to any other Broadweigh devices?
  • Yes
  • No
  • Add Button
What sort of base station is it?
  • BW-BSD
  • BW-BSUe
  • BW-BSi
  • Add Button
There could be an issue with USB 3.0. Try a different USB socket or a USB extension and restart the toolkit.

Go to the Spectrum Analyser page and take a screenshot after it has been running for 5 minutes.

Go to the Channel Monitor page and get a log of the transmitters for about 2 minutes.

Any other photos/videos/sketches of the pairing process and the local environment.

Send us the information.

Go to the Spectrum Analyser page and take a screenshot after it has been running for 5 minutes.

Go to the Channel Monitor page and get a log of the transmitters for about 2 minutes.

Any other photos/videos/sketches of the pairing process and the local environment.

Send us the information.

If you are running RS232 or RS485, in your PC device manager, change the latency settings to 1 ms.

Go to the Spectrum Analyser page and take a screenshot after it has been running for 5 minutes.

Go to the Channel Monitor page and get a log of the transmitters for about 2 minutes.

Any other photos/videos/sketches of the pairing process and the local environment.

Send us the information.

Pair to the base station. (Hold shift and click pair)
  • Yes
  • No
  • Add Button
What sort of base station is it?
  • BW-BSD
  • BW-BSUe
  • BW-BSi
  • Add Button
There could be an issue with USB 3.0. Try a different USB socket or a USB extension and restart the toolkit.

Go to the Spectrum Analyser page and take a screenshot after it has been running for 5 minutes.

Go to the Channel Monitor page and get a log of the transmitters for about 2 minutes.

Any other photos/videos/sketches of the pairing process and the local environment.

Send us the information.

Try a different USB socket or a USB extension and restart the toolkit.

Go to the Spectrum Analyser page and take a screenshot after it has been running for 5 minutes.

Go to the Channel Monitor page and get a log of the transmitters for about 2 minutes.

Any other photos/videos/sketches of the pairing process and the local environment.

Send us the information.

If you are running RS232 or RS485, in your PC device manager, change the latency settings to 1 ms.

Try a different USB socket or a USB extension and restart the toolkit.

Go to the Spectrum Analyser page and take a screenshot after it has been running for 5 minutes.

Go to the Channel Monitor page and get a log of the transmitters for about 2 minutes.

Any other photos/videos/sketches of the pairing process and the local environment.

Try a different base station.

Try a different USB socket or a USB extension and restart the toolkit.

Go to the Spectrum Analyser page and take a screenshot after it has been running for 5 minutes.

Go to the Channel Monitor page and get a log of the transmitters for about 2 minutes.

Any other photos/videos/sketches of the pairing process and the local environment.

You might need to return the product to us. Head over to our Returns Page to make a request.

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