Support Home Broadweigh Broadweigh 2.4 GHz General Troubleshooting Broadweigh connectivity problems

Broadweigh connectivity problems

Last updated at August 10th, 2023


Decision Tree
Can you pair the device using the Toolkit?
Try hard pairing via a power cycle.
  • Yes
  • No
  • Add Button
Go to the Save/Restore page in the Toolkit.
Save the settings and send them to Mantracourt.

Get a screen shot of the RSSI and Battery advanced page with several minutes of data.

Go to the Spectrum Analyser page and take a screenshot after it has been running for 5 minutes.

Go to the Channel Monitor page and get a log of the transmitters for about 2 minutes.

Any other photos/videos/sketches of the pairing process and the local environment.

Send us the information.

Use brand new batteries and try again. Does it now pair?
  • Yes
  • No
  • Add Button

Go to the Save/Restore page in the Toolkit.

Save the settings and send them to Mantracourt.

Get a screen shot of the RSSI and Battery advanced page with several minutes of data.

Go to the Spectrum Analyser page and take a screenshot after it has been running for 5 minutes.

Go to the Channel Monitor page and get a log of the transmitters for about 2 minutes.

Any other photos/videos/sketches of the pairing process and the local environment.

Send us the information.

Can you pair to any other Broadweigh devices?
  • Yes
  • No
  • Add Button
What sort of base station is it?
  • BW-BSD
  • BW-BSUe
  • BW-BSi
  • Add Button
There could be an issue with USB 3.0. Try a different USB socket or a USB extension and restart the toolkit.

Go to the Spectrum Analyser page and take a screenshot after it has been running for 5 minutes.

Go to the Channel Monitor page and get a log of the transmitters for about 2 minutes.

Any other photos/videos/sketches of the pairing process and the local environment.

Send us the information.

Go to the Spectrum Analyser page and take a screenshot after it has been running for 5 minutes.

Go to the Channel Monitor page and get a log of the transmitters for about 2 minutes.

Any other photos/videos/sketches of the pairing process and the local environment.

Send us the information.

If you are running RS232 or RS485, in your PC device manager, change the latency settings to 1 ms.

Go to the Spectrum Analyser page and take a screenshot after it has been running for 5 minutes.

Go to the Channel Monitor page and get a log of the transmitters for about 2 minutes.

Any other photos/videos/sketches of the pairing process and the local environment.

Send us the information.

Pair to the base station. (Hold shift and click pair)
  • Yes
  • No
  • Add Button
What sort of base station is it?
  • BW-BSD
  • BW-BSUe
  • BW-BSi
  • Add Button
There could be an issue with USB 3.0. Try a different USB socket or a USB extension and restart the toolkit.

Go to the Spectrum Analyser page and take a screenshot after it has been running for 5 minutes.

Go to the Channel Monitor page and get a log of the transmitters for about 2 minutes.

Any other photos/videos/sketches of the pairing process and the local environment.

Send us the information.

Try a different USB socket or a USB extension and restart the toolkit.

Go to the Spectrum Analyser page and take a screenshot after it has been running for 5 minutes.

Go to the Channel Monitor page and get a log of the transmitters for about 2 minutes.

Any other photos/videos/sketches of the pairing process and the local environment.

Send us the information.

If you are running RS232 or RS485, in your PC device manager, change the latency settings to 1 ms.

Try a different USB socket or a USB extension and restart the toolkit.

Go to the Spectrum Analyser page and take a screenshot after it has been running for 5 minutes.

Go to the Channel Monitor page and get a log of the transmitters for about 2 minutes.

Any other photos/videos/sketches of the pairing process and the local environment.

Try a different base station.

Try a different USB socket or a USB extension and restart the toolkit.

Go to the Spectrum Analyser page and take a screenshot after it has been running for 5 minutes.

Go to the Channel Monitor page and get a log of the transmitters for about 2 minutes.

Any other photos/videos/sketches of the pairing process and the local environment.

You might need to return the product to us. Head over to our Returns Page to make a request.

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